OrecX and Accent Announce Cloud Contact Center Partnership and First Customer
OrecX, LLC, the world leader of open call recording solutions for call centers, communication service providers, SMBs and enterprises; and Accent, an award-winning unified communications and cloud services provider delivering a customer first approach to cloud communications, today announced a formal partnership to offer businesses and contact centers a comprehensive cloud contact center solution. The two companies are also announcing their first customer contract.
The first joint customer, a U.S. based distributor of commercial and residential kitchen and restaurant equipment, has 125 combined seats in its contact center and general business. They sought to replace a premise-based phone and call recording system with a combined cloud-based solution which also included call recording, agent screen recording and agent performance scoring. The Accent-OrecX solution is being deployed in early Q2 of this year.
“We are pleased to partner with Accent, whose customer-first philosophy coupled with a modern and open communications platform is perfectly aligned with OrecX's culture and technology,” said Steve Kaiser, CEO of OrecX. “We look forward to complementing Accent's VoiceONE cloud communications for Contact Centers and Enterprises with OrecX's call recording software.”
Chris Cameron, President and CEO of Accent, added, “Accent is extremely excited about our recent partnership with Orecx. Adding their unique recording and quality assurance capabilities to our cloud contact center service will allow Accent to offer a differentiated and compelling contact center solution to our customers.”
Accent is a national cloud services and telecommunications provider delivering a customer first approach to cloud-based VoIP and network services. Accent provides cloud communications, unified communications as a service (UCaaS), VoIP phone service, real-time messaging and collaboration, webRTC, internet services, and cloud SD-WAN services to businesses ranging from 5 to 5,000 employees. Accent's award-winning cloud phone system, VoiceONE, provides businesses with unified communications, mobile app integration, cloud contact center, webRTC, and fully managed support all included in a simple monthly expense.
North American-based OrecX’s award-winning call recording software is powered by an open, modular, and scalable architecture that meets the diverse requirements of call centers, VoIP communication providers, large enterprises, and small business at a fraction of the cost and complexity of proprietary closed-end solutions. OrecX’s open design promotes enhancements with third party voice analytics and workforce optimization solutions, further extending the value of the software for partners and clients. OrecX is the primary developer and sponsor of the Oreka GPL open source call recording project hosted on GitHub, with more than 185,000 unique downloads and millions of users in over 195 countries. Among others, OrecX’s software has received accolades from Linux World – Best New Use of Open Source, TMC Labs – Innovation Award and Contact Center Technology Award, Unified Communications and Customer Interaction Solutions – Product of the Year, and Insights Success – Top 50 Most Valuable Tech Companies.