The customer service cloud solution
which lets you keep your current phone system.

All-in-one customer service platform

"Over the top" cloud-based service

Grows with your business needs

Complete management included

Take your customer service efforts to the next level with Accent's Customer Service Cloud.  A cloud-based platform designed to enhance your customer service efforts delivering voice, chat, SMS text messaging, real-time insights, historical reports, and more.  

WORKS WITH YOUR EXISTING PHONE SYSTEM & CARRIER

Do you want to enhance your customer service experience but replacing your existing system or buying expensive hardware is not an option? Customer Service Cloud (CSC) works with your existing phone system and voice carrier.  As an "over-the-top" (OTT) cloud service, CSC can fold right in to your existing telecommunications systems and services.

 

Customer service calls can be taken via your existing office phones, our integrated desktop softphone, or our mobile smartphone app.  Accent's cloud based services will deliver customer service calls to any device or phone number anytime required.

CUSTOMIZED SERVICE & SUPPORT TOOLS

  • Customized voice menus, call queueing, number routing, music on hold, and other support features.

  • Desktop & mobile app provide live communications capabilities to both managers and representatives.

  • Answer customer service calls in the office or on-the-go using your smartphone.

  • Team & one-on-one chat, file sharing, & group collaboration on any device.

  • Use your existing phone system and phones or use our integrated softphone.

GET THE CUSTOMER SERVICE REPORTS YOU NEED

  • Pre-built reports provide immediate customer service data

  • Generate custom reports with an easy to use point and click interface

  • Utilize over 50 available data fields for reporting

  • Track calls "cradle to grave" to analyze the complete customer service experience

  • Automate report generation and delivery to simplify regular performance reviews

  • Create spreadsheets, graphs, wallboards, and other document types

MOBILE CUSTOMER SERVICE

Communicate with your customers and provide great support wherever required.  Phone calls, chat, team collaboration, web chat, and more are integrated directly into the CSC mobile app to enable you and your customer service team to help your customers anytime and anywhere.

PROVIDE SUPERIOR

CUSTOMER SERVICE

Customer Service Cloud (CSC) enhances your customer's experience by delivering a customer focused set of industry leading capabilities and features previously only available to large enterprises and call centers.  

 

Empower your managers and customer service representatives with tools which will differentiate your business from the competition and improve customer satisfaction.

LIVE AGENT, QUEUE, & CALL MANAGEMENT

Manage calls, queues, and CSR's live through a user friendly web interface providing customer service managers live access to customer service activity from any web browser.  View live statistics on inbound support numbers, call queues, call groups, and CSR's all at the same time.  

 

Get alerts based on personalized criteria and know immediately when a customer service group requires manager attention.  Interact with CSR's while on a call via chat and provide assistance via barge-in, whisper or silent monitor functions all within the same interface. 

Call us at (800) 589-7379 and give your customer service team the boost it needs today.

  • LinkedIn - Black Circle
  • Twitter - Black Circle
  • Instagram - Black Circle
  • YouTube - Black Circle

CONTACT US

p. (800) 589-7379

e.  info@accentservices.com

 

Ohio:

2400 Corporate Exchange Dr.

Suite 100

Columbus, OH 43231

 

Minnesota:

6545 Flying Cloud Drive

Eden Prarie, MN 55344

© 2020 Accent Communication Services, Inc.