Cloud IVR

Enable customer self-service and automated interactions with our AI powered cloud IVR services.

Natural language processing & speech recognition

Conversational AI powered interactions

Scalable call and interaction capacity

Always on and available 24/7/365 

Customized service design and delivery

Cloud integrated flexible platform

INTERACTIVE CLOUD VOICE APPS

Communicate with and support your customers using a variety of different channels.  Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.

Automated Attendant

Make a Payment

Interactive Surveys

Ticket Status Lookup

Appointment Scheduler

Time & Attendance

Vacation/PTO Balance

Customer Self Service

Conversational IVR

And More!

THE VOICE OF THE CUSTOMER

Manage calls, queues, and agents live. SuperView provides supervisors access to real-time statistics on multiple departments, queues, and call groups at the same time.  Configure multi-level alerts based on unique criteria and know immediately when a call group requires supervisor attention.  Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface. 

CLOUD INTEGRATED FLEXIBILTY

  • Generate custom contact center reports

  • Utilize over 50 available call detail record fields

  • Track calls "cradle to grave" to analyze the complete customer experience

  • Easy to use drag-and-drop user interface

  • Automate report generation and delivery to meet deadlines and business needs 

  • Create spreadsheets, graphs, wallboards, and other document types

Accent's Cloud IVR is powered by the latest in AI and cloud computing technology.

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CONTACT US

p. (800) 589-7379

e.  info@accentservices.com

 

Ohio:

2400 Corporate Exchange Dr.

Suite 100

Columbus, OH 43231

 

Minnesota:

6545 Flying Cloud Drive

Eden Prarie, MN 55344

© 2020 Accent Communication Services, Inc.