Create an amazing customer service experience
Real-time Contact Center Apps
Work as a unified contact center team with real-time communication and reporting apps on all your favorite devices.
Customized Reporting & Statistics
Get the performance statistics and data your team needs with customizable reporting and analysis tools.
Flexible Queueing & Call Routing
Design a customer experience which perfectly fits your business and the needs of your customers.
Transform your customer experience and increase customer satisfaction.
Real-Time Contact Center Management
CRM & Third Party Service Integrations
Actionable Analytics & Reporting
Agent Management & Analysis Tools
Take your customer contact center to the next level with Accent's cloud contact center solution. An all-in-one integrated multi-media platform providing voice, chat, SMS text messaging, real-time analytics, CRM & database integrations, and more.
Communicate with and support your customers using a variety of different channels. Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.
Features to increase customer satisfaction & retention
Customizable call center platform
Customize call routing, IVR menus, queue times, agent scripts, and much more.
Live view of all agent & queue activity
Never miss a beat or a call with live viewing of all your call center activities.
Integrated call notes & agent scripts
Integrate live call data to any record and script agent interactions to ensure 100% customer satisfaction.
Custom reporting & analysis tools
Customize reports, graphs, stats, and more to perfectly visualize contact center performance.
Work as a customer service team
Communicate and collaborate in real-time with team-based communication apps and tools.
Integrate with third-party services and apps using our flexible platform architecture.
LIVE CONTACT CENTER MANAGEMENT
Manage calls, queues, and agents live. SuperView provides supervisors access to real-time statistics on multiple departments, queues, and call groups at the same time. Configure multi-level alerts based on unique criteria and know immediately when a call group requires supervisor attention. Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface.
CALL RECORDING &
Ensure an exceptional customer experience on every call with our quality management and assurance tools. Coach your agents, review performance, set goals, and achieve new levels of customer support with the VoiceONE Cloud Contact Center.
Automated call recording & agent screen capture with live monitoring
Customizable call scoring and agent performance review tools
Supervisory live call analysis and archived performance review features